Complete customer support platform powered by Helix AI. Handle tickets faster, deflect common questions, and keep customers happy. All channels, one inbox.
Unified inbox for all your customer communication channels
Automatically categorize, prioritize, and route tickets to the right team member
Unified inbox for email, chat, social media, and in-app messages
AI suggests replies based on your knowledge base and past conversations
Create self-service help centers with AI-generated articles from ticket patterns
Real-time sentiment tracking to identify unhappy customers before escalation
Auto-respond, escalate, tag, and assign based on intelligent rules
Track response and resolution times with automatic escalation
Team performance, customer satisfaction, and resolution metrics
Customer reaches out via email, chat, social, or any channel
Helix AI categorizes, prioritizes, detects sentiment, and routes to right person
AI suggests responses from knowledge base. Agent reviews and sends
Fast resolution, tracked in analytics. System learns for next time